- The Buyer is the party that buys goods from this e-shop at https://www.estonian-horses.com
- The Seller is the party that runs this e-Shop and sells the goods, i.e. Log Horse OÜ (Estonian Business Registry entry no. 12039208) whose address is Villema farm, Nehatu village, 90123 Lääneranna parish, Pärnu county, Estonia.
The Seller takes action based on the order that the Buyer has made in the e-shop. The Seller will fulfill the order as soon as the payment for the order has been made. The Seller reserves the right to cancel the order but only in case it is objectively unreasonable or impossible to fulfill the order. In such a case, the Seller will inform the Buyer immediately by telephone and/or email, upon which the order will be considered to be cancelled. In case the Buyer has already paid for the goods, the Seller will return the money without delay and certainly within 7 days.
Price and Delivery
The prices of all the products that are sold in this e-Shop are clearly marked in product lists and product descriptions and they include the Estonian value-added tax (“VAT” in short).
If the product(s) the Buyer has ordered from the Seller are available from the Seller’s own stock in Estonia, it usually takes 2-5 days for the Seller to deliver the product(s) to the Buyer. If the product(s) are available only from warehouses abroad, it usually takes 10-15 days for the Seller to deliver the product(s). If the product(s) are available only as a special order, the Seller will find out what the estimated delivery time is and notify the Buyer as soon as possible by telephone and/or email.
Change of Name and/or Address after Completing the Order
If the Buyer’s name and/or delivery address changes after making the order, the Buyer should notify the Seller as soon as possible so that the Seller can fulfill the order without complications. The Buyer can inform the Seller by telephone or email, by calling the number +372 5787 8389 or writing to email@example.com.
Canceling the Order and Returning the Goods
If the products are unused, the Buyer has a right to cancel his/her order within 14 days of receiving the ordered products from the Seller without having to justify this in any way, and exchange the products for other products that are sold in this e-Shop or return them altogether. To return the products, the Buyer must notify the Seller by telephone (Kristjan Korsten, +372 5787 8389) or email (firstname.lastname@example.org) send them back to the business location of the Seller, which is: Villema farm, Nehatu village, 90123 Lääneranna parish, Pärnu county, Estonia.
According to Estonian law that governs the operations of this e-Shop, the Buyer can make complaints to the Seller about the products (s)he has purchased from him for 2 years after their delivery. If faults appear in the products within the first 6 months after purchase, they will be considered to have been there already at the time of purchase unless the Seller can prove otherwise or these faults are the result of normal wear and tear.
The Buyer can send complaints to the Seller by email, by writing to email@example.com or by phoning Kristjan Korsten (the shop manager) whose phone number is +372 5787 8389. In either case, the Seller will respond to the complaint in writing and within 7 days. The result of the complaint can be a partial compensation, a repurchase by the Seller, an exchange for another product, or a repair.
In case a dispute arises between the Buyer and the Seller about the fulfilment of the Buyer’s order and/or the way the Buyer has used the product, the Buyer and Seller will do their best to resolve the dispute with a fair, amicable discussion. In case a resolution to the dispute cannot be found regardless of their efforts, the dispute will be resolved within the framework of the legal system of the Republic of Estonia, either in court or by an out-of-court settlement.
If the Buyer feels his/her rights have been breached, (s)he can also turn to the Estonian Consumer Protection and Technical Regulatory Authority (in Estonian: Tarbijakaitse ja Tehnilise Järelevalve Amet) for assistance. The authority is located at Endla 10a, 10142 Tallinn, Estonia. Their telephone number is +372 620 1707 and they take calls every business day between 9am and 6pm. Their email address is firstname.lastname@example.org. Additionally, the Buyer can turn to the Online Disputes Resolution platform of the European Union for assistance.
In any case, the Buyer will always retain his/her right to submit his/her case to a court of law.